REQUEST A SHIPPING QUOTE
To request a shipping quote for this item, please fill out the form below or email us directly at info@gaiasroots.shop.
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INFORMATION
PRODUCT DETAILS
SHIPPING & DELIVERY
- The delivery costs and restrictions shall be stated during the ordering process. Deliveries shall be made by the carrier depositing the Products on a transport pallet in front of the block of flats or the house indicated by the client upon placing their order. All deliveries to the interior of the building or domicile of the client shall be subject to personalised quotes which must be accepted by the client in order to confirm their order.
- In case of late delivery due to unforeseeable circumstances, the client should contact the Company to find out the additional timescale needed for delivery. Should delivery not have taken place upon expiry of the additional timescale disclosed to the client, the client may cancel their order by contacting the Company in writing. The client shall then be refunded within fourteen days following the Company’s receipt of the request for cancellation.
- Clients must however ensure that the delivery information they provide to the Company is and remains correct until the Products ordered have been received in full. The clients therefore undertake to inform the Company about any change in their delivery address and contact details that occurs between the placing of the order and the delivery by immediately sending an e-mail to the e-mail address of the Company’s customer service unit. Failing this, the Company shall not be liable for delivery delays or errors.
- Should it not be possible to deliver the Products due to the client’s failure to comply with the delivery restrictions mentioned above when placing their order, the client may pick up their order in person from the warehouse of the closest carrier or may have to pay additional delivery costs.
- The Company hereby disclaims liability should the failure to receive the Products or their late delivery be due to circumstances of force majeure as defined by the applicable law and court precedents.
CUSTOM DUTIES & TAXES
- When products are imported into the U.S., they are subject to customs clearance, which may include duties and tariffs. A customs broker typically contacts the recipient directly to facilitate payment, allowing the shipment to be released and continue to its final destination. This standard process applies to all products manufactured outside of the U.S.
- Please be aware that customs duties, local taxes, and additional fees may apply based on your country's regulations. These charges are the responsibility of the buyer, as Gaia’s Roots LLC has no control over them. For questions regarding potential fees, we are happy to consult with our customs agent for clarity.
- Option 1: Direct Payment
Your customs broker will contact the recipient directly with a payment link for all customs duties and taxes. Once paid, the items will be released and shipped to their final destination.
- Option 2: Handled by Gaia’s Roots
We can manage the customs process for you and act as your primary point of contact. We will provide an estimated landing cost, and we will collect these estimated duties at the time of purchase to ensure a seamless clearance process and avoid delivery delays. Please note that if tariffs increase due to external market fluctuations, the recipient will be responsible for any additional fees required for customs clearance.
- We only manage U.S customs
RETURNS & EXCHANGES
- All products offered by Marbera are unique pieces, made to order or crafted according to each customer’s specifications. As such, no returns or exchanges are accepted, except in cases of clear defect or error attributable to Marbera.
- In accordance with Article L221-28 of the French Consumer Code and international e-commerce standards, the right of withdrawal does not apply to orders for customized or made-to-order products.
DAMAGES
- As part of our delivery policy, we ask that you inspect all delivered items for damage. Should any damage occur during transportation, please report it within 48 hours of delivery. We request that you follow the protocol below to ensure a smooth claim process:
- Take photos of the damaged goods while they are still in their original packaging or during the unpacking process. Our shipping partners require clear evidence of the damage. Please include close-ups of the damage, a full view of the item showing the damage, and any relevant details.
- Keep the damaged goods in their original packaging to prevent further damage.
- Send all photos and observations regarding the exterior and interior packaging conditions and the condition of the goods to info@gaiasroots.shop within the 48-hour time frame.
- We will use the information provided to file a claim with our shipping partner. Thank you for your cooperation.
TERMS OF SERVICE & POLICIES
BEHIND THE BRAND
MARBERA
Founded by Cyril and Laura, MARBERA is a Paris-based company that specializes in transforming the world's finest stones into exquisite marble furniture, crafted in Italian workshops. They personally oversee the creation of each unique piece, meticulously selecting the highest quality marble for their tables and ensuring flawless execution. Born from a deep appreciation for marble and onyx, Marbera's mission is to elevate these stunning materials into functional, timeless furniture that beautifully enhances your interior spaces.
