INFORMATION
PRODUCT DETAILS
CUSTOM DUTIES & IMPORT FEES
- When products are imported into the U.S., they are subject to customs clearance, which may include duties and additional import fees. A customs broker typically contacts the recipient directly to facilitate payment, allowing the shipment to be released and continue to its final destination. This standard process applies to all products manufactured outside of the U.S.
- Please be aware that customs duties, local taxes, and additional fees may apply based on your country's regulations. These charges are the responsibility of the buyer, as Gaia’s Roots LLC has no control over them. For questions regarding potential fees, we are happy to consult with our customs agent for clarity.
- Option 1: Direct Payment
Your customs broker will contact the recipient directly with a payment link for all customs duties and taxes. Once paid, the items will be released and shipped to their final destination.
- Option 2: Handled by Gaia’s Roots (U.S. Customs Only)
We can manage the U.S. customs process for you, acting as your primary point of contact. We'll provide an estimated landing cost and collect these estimated duties at the time of purchase to ensure a seamless clearance process and prevent delivery delays. Please note that if tariffs increase due to external market fluctuations, the recipient will be responsible for any additional fees required for customs clearance.
INTERNATIONAL BUYERS (OUTSIDE OF U.S.)
- We ship our products internationally, however, the buyer is responsible for all customs duties, local taxes, and additional fees associated with their country's importation protocols. We do not manage customs clearance processes outside of the U.S.
SHIPPING
- InsidherLand adopts stricter packaging and inspection measures prior to dispatch to ensure that under normal conditions of transport, products do not suffer damage
- Titles passes to customer at the moment the products are picked up by the carrier in Portugal, which means that the goods travel at customer risk. InsidherLand is not responsible for damage
during transport
INTERNATIONAL BUYERS (OUTSIDE OF U.S.)
- We ship our products internationally, however, the buyer is responsible for all customs duties, local taxes, and additional fees associated with their country's importation protocols. We do not manage customs clearance processes outside of the U.S.
- International buyers are also responsible for arranging their own white-glove delivery services and acquiring warehouse storage if necessary.
RETURNS & EXCHANGES
- The return of any piece can only be made after InsidherLand's written permission, using the original packaging and with the instructions received in the meantime
TERMS OF SERVICES & POLICIES
INSIDHERLAND
Founded by architect Joana Santos Barbosa in 2012, INSIDHERLAND is a prestigious Portuguese brand known for its exclusive design. Each piece of contemporary luxury furniture, lighting, upholstery, and accessories is infused with the creator's personal memories and celebrated for its innovative and soulful designs. Joana draws inspiration from her travels around the globe to cultivate her unique vision of a Land that transforms her perceptions into artistic objects. Leveraging traditional craftsmanship, each creation is meticulously crafted by skilled Portuguese artisans and jewelers, who expertly shape noble materials and perfect every detail with elegance.