VELIA BED

• Standard Lead Time: 6–12 weeks
  
  Note: Our production schedule updates regularly. For the most current lead times before placing your order, please reach out to us at info@gaiasroots.shop.

• The delivery costs and restrictions shall be stated during the ordering process. Deliveries shall be made by the carrier depositing the products on a transport pallet in front of the block of flats or the house indicated by the client upon placing their order.

• All deliveries to the interior of the building or the client's domicile shall be subject to personalised quotes, which must be accepted by the client to confirm their order.
  
  
• Clients must ensure that the delivery information they provide to the Company is and remains correct until the products ordered have been received in full. The clients, therefore, undertake to inform the Company about any change in their delivery address and contact details that occurs between the placing of the order and the delivery by immediately sending an e-mail to the e-mail address of the Company’s customer service unit. Failing this, the Company shall not be liable for delivery delays or errors.

• Should it not be possible to deliver the products due to the client’s failure to comply with the delivery restrictions mentioned above when placing their order, the client may pick up their order in person from the warehouse of the closest carrier or may have to pay additional delivery costs.

• The Company hereby disclaims liability should the failure to receive the products or their late delivery be due to circumstances of force majeure as defined by the applicable law and court precedents.
  
  INTERNATIONAL BUYERS (OUTSIDE OF U.S.)

• We ship our products internationally, however, the buyer is responsible for all customs duties, local taxes, and additional fees associated with their country's importation protocols. We do not manage customs clearance processes outside of the U.S.

• International buyers are also responsible for arranging their own white-glove delivery services and acquiring warehouse storage if necessary.

• When products are imported into the U.S., they are subject to customs clearance, which may include duties and additional import fees. A customs broker typically contacts the recipient directly to facilitate payment, allowing the shipment to be released and continue to its final destination. This standard process applies to all products manufactured outside of the U.S.

• Please be aware that customs duties, local taxes, and additional fees may apply based on your country's regulations. These charges are the responsibility of the buyer, as Gaia’s Roots LLC has no control over them. For questions regarding potential fees, we are happy to consult with our customs agent for clarity.

• Option 1: Direct Payment
  Your customs broker will contact the recipient directly with a payment link for all customs duties and taxes. Once paid, the items will be released and shipped to their final destination.
  

• Option 2: Handled by Gaia’s Roots (U.S. Customs Only)
  We can manage the U.S. customs process for you, acting as your primary point of contact. We'll provide an estimated landing cost and collect these estimated duties at the time of purchase to ensure a seamless clearance process and prevent delivery delays. Please note that if tariffs increase due to external market fluctuations, the recipient will be responsible for any additional fees required for customs clearance.
  

INTERNATIONAL BUYERS (OUTSIDE OF U.S.)

• We ship our products internationally, however, the buyer is responsible for all customs duties, local taxes, and additional fees associated with their country's importation protocols. We do not manage customs clearance processes outside of the U.S.

• All products offered by KWARS are unique pieces, made to order or crafted according to each customer’s specifications. As such, no returns or exchanges are accepted, except in cases of clear defect or error attributable to KWARS.
  
  
• Custom-made products are crafted according to the exact specifications provided by the customer, who is responsible for ensuring all dimensions, details, and parameters submitted are accurate.
  

• As part of our delivery policy, we ask that you inspect all delivered items for damage. Should any damage occur during transportation, please report it within 48 hours of delivery. We request that you follow the protocol below to ensure a smooth claim process:

1. Take photos of the damaged goods while they are still in their original packaging or during the unpacking process. Our shipping partners require clear evidence of the damage. Please include close-ups of the damage, a full view of the item showing the damage, and any relevant details.
   
2. Keep the damaged goods in their original packaging to prevent further damage.
   
3. Send all photos and observations regarding the exterior and interior packaging conditions and the condition of the goods to info@gaiasroots.shop within the 48-hour time frame.

• We will use the information provided to file a claim with our shipping partner. Thank you for your cooperation.

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