REQUEST A SHIPPING QUOTE
To request a shipping quote for this item, please fill out the form below or email us directly at info@gaiasroots.shop.
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INFORMATION
PRODUCT DETAILS
CUSTOM DUTIES & IMPORT FEES
- When products are imported into the U.S., they are subject to customs clearance, which may include duties and additional import fees. A customs broker typically contacts the recipient directly to facilitate payment, allowing the shipment to be released and continue to its final destination. This standard process applies to all products manufactured outside of the U.S.
- Please be aware that customs duties, local taxes, and additional fees may apply based on your country's regulations. These charges are the responsibility of the buyer, as Gaia’s Roots LLC has no control over them. For questions regarding potential fees, we are happy to consult with our customs agent for clarity.
- Option 1: Direct Payment
Your customs broker will contact the recipient directly with a payment link for all customs duties and taxes. Once paid, the items will be released and shipped to their final destination.
- Option 2: Handled by Gaia’s Roots (U.S. Customs Only)
We can manage the U.S. customs process for you, acting as your primary point of contact. We'll provide an estimated landing cost and collect these estimated duties at the time of purchase to ensure a seamless clearance process and prevent delivery delays. Please note that if tariffs increase due to external market fluctuations, the recipient will be responsible for any additional fees required for customs clearance.
INTERNATIONAL BUYERS (OUTSIDE OF U.S.)
- We ship our products internationally, however, the buyer is responsible for all customs duties, local taxes, and additional fees associated with their country's importation protocols. We do not manage customs clearance processes outside of the U.S.
SHIPPING
- For international shipments, we use proven freight forwarders such as TNT, DHL or UPS. In order to handle the journey and protect our products from potential damage, we make sure that they are packed sufficiently.
INTERNATIONAL BUYERS (OUTSIDE OF U.S.)
- We ship our products internationally, however, the buyer is responsible for all customs duties, local taxes, and additional fees associated with their country's importation protocols. We do not manage customs clearance processes outside of the U.S.
RETURNS & EXCHANGES
- No returns or exchanges are accepted, except in cases of clear defect or error attributable to Pi Studio.
DAMAGES
- As part of our delivery policy, we ask that you inspect all delivered items for damage. Should any damage occur during transportation, please report it within 48 hours of delivery. We request that you follow the protocol below to ensure a smooth claim process:
- Take photos of the damaged goods while they are still in their original packaging or during the unpacking process. Our shipping partners require clear evidence of the damage. Please include close-ups of the damage, a full view of the item showing the damage, and any relevant details.
- Keep the damaged goods in their original packaging to prevent further damage.
- Send all photos and observations regarding the exterior and interior packaging conditions and the condition of the goods to info@gaiasroots.shop within the 48-hour time frame.
- We will use the information provided to file a claim with our shipping partner. Thank you for your cooperation.
TERMS OF SERVICES & POLICIES
BEHIND THE BRAND
PI STUDIO
PI STUDIO specializes in organic sculptures, with each piece evolving to take on a unique identity that reflects the visceral anatomy of emotions. The creation of these forms delves into the inner spaces where our untamed selves develop, revealing the tumultuous conflicts of our emotions.
