FUN 7DM Chandelier - A Luxurious Lighting Piece for Your Grand Space

DELIVERY

At Gaia's Roots, we believe in seamless delivery solutions. We work closely with our trusted shipping partners to provide the most competitive rates and efficient delivery times. Rest assured that your goods will be in good hands with us.

COST OF DELIVERY

Furniture shipping rates are calculated at checkout based on volumetric weight, shipment origin, and destination. Additionally, designated flat rate shipping rates apply to certain items based on order value and destination.

Need a lower shipping quote? Email us at info@gaiasroots.shop, and we'll find a better cost within 24 hours of your inquiry.

STANDARD SHIPPING

Enjoy hassle-free furniture shipping with Gaia's Roots! Our standard shipping method delivers your items to your doorstep, but please note that a direct signature is required.

In special cases where delivery fluctuations arise due to customer requests or external circumstances beyond our control, additional costs may be incurred and covered by the customer. To ensure timely delivery, please double-check the delivery information provided and promptly contact us with any updates. Failure to do so may result in potential delivery delays or errors.

While we currently only ship to the U.S., we welcome inquiries about international shipping. Don't hesitate to contact us at info@gaiasroots.shop; we'll gladly assist you.

CUSTOMER'S OWN DELIVERY

If you opt to handle shipment and delivery using your own carrier, please inform Gaia's Roots with specific details. Once the goods are picked up from the manufacturer, all responsibility and liability transfer to you. Keep in mind that any damages during transit and resulting claims will be your direct responsibility. Gaia's Roots will not have control over these occurrences.

DELIVERY TIMEFRAME

You'll find an estimated delivery time on the product page when you purchase a made-to-order item. This timeline is based on the manufacturer's production schedule and is out of our control.

However, due to current global supply chain shortages, circumstances outside our control may cause delays. We constantly update our lead times and logistics to keep you informed and your order on track.

CONFIRMATION OF DELIVERY

You will receive an email with a tracking number once your order has been processed and shipped to our shipping partner. It is important to remember that your shipment's lead times will directly correspond to its delivery timeframe.

RETURNS

Our return policy is based solely on our manufacturer's policies, and some handmade items are nonrefundable. Please review the refund policy within each product page's specifications to ensure a hassle-free return process. If you need to make a return, kindly note that clients are responsible for all return expenses, and the product(s) must be returned in the same state as received and with all packaging elements included.

DAMAGED GOODS

 As part of Gaia's Roots delivery policy, we ask that you inspect all delivered items for damage. Should any damage occur during transportation, please report it within 48 hours of delivery. We request that you follow the protocol below to ensure a smooth claim process:

1. Take photos of the damaged goods while they are still in their original packaging or during the unpacking process. Our shipping partners require clear evidence of the damage. Please include close-ups of the damage, a full view of the item showing the damage, and any relevant details.
2. Keep the damaged goods in their original packaging to prevent further damage.
3. Send all photos and observations regarding the exterior and interior packaging conditions and the condition of the goods to info@gaiasroots.shop within the 48-hour time frame.

We will use the information provided to file a claim with our shipping partner. Thank you for your cooperation.

 CUSTOMS AND DUTIES

Please note that you may be charged taxes and duties based on the customs policies of your delivery country. It is solely your responsibility to bear these costs as Gaia’s Roots has no control over them.

The total amount you owe is specific to your order. We collect duties and import taxes upfront at checkout, but you may choose to pay them later. However, this is subject to the discretion of the customs agent.

Please be advised that the customs and duties shown at checkout are estimates subject to fluctuations. If there is any change in duty rates, you are entirely responsible for paying the remainder of the costs. 

If you need further information regarding your destination's import fees, don't hesitate to contact our team at info@gaiasroots.shop. We are here to help you!

AVAILABILITY OF PRODUCTS

While rare, errors or changes may occur due to raw material stock outages or high demand for a particular product. If a product is unavailable after an order is placed, we will promptly inform the client and provide the option to replace the order with a different product or issue a refund. Your satisfaction is our top priority.

VARIATIONS

Experience the natural beauty of our furniture with unique variations in color and tone. Most of Our finishes are applied by hand, giving each piece its own distinct character. Ceramic, wood and natural stones may have variations in color and veining that enhance their appeal. Rest assured that these variations are not considered a breach or unilateral change of the contract or terms and conditions.

We hope this shipping policy provides you with the necessary information and clarity regarding shipping. If you have any further questions, please do not hesitate to contact us at info@gaiasroots.shop.

When you revoke your purchase, we refund all payments received from you in connection with the purchase. Return costs are at your own expense.

We refund the amount without undue delay and in any case within 14 days from the date on which we received the item you returned.

We make such a repayment with the same payment method that you used for the original transaction, unless you have expressly agreed otherwise. In any event, you are not subject to any fees resulting from the refund.

Testing the item and packaging

You are only liable for any diminished value of the item resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the item.

You may normally test the product in the same way as you can and may in a shop, but you should not put it to use. If you have used the item in a way that you cannot or may not do in a shop, and we cannot sell it again, or cannot sell it at the full price again, you can expect us to deduct the depreciation of the value from the amount you will receive. If the item no longer has a commercial value, we will not refund the purchase price.

You must return the item in its original packaging. Furthermore, you must ensure that the item is securely packed when you return it. You are personally liable for the package/item until we receive it. So, for package shipments, keep the receipt to prove that you have handed in or delivered the package for return.