REQUEST A SHIPPING QUOTE
To request a shipping quote for this item, please fill out the form below or email us directly at info@gaiasroots.shop.
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INFORMATION
PRODUCT DETAILS
CUSTOM DUTIES & IMPORT FEES
- When products are imported into the U.S., they are subject to customs clearance, which may include duties and additional import fees. A customs broker typically contacts the recipient directly to facilitate payment, allowing the shipment to be released and continue to its final destination. This standard process applies to all products manufactured outside of the U.S.
- Please be aware that customs duties, local taxes, and additional fees may apply based on your country's regulations. These charges are the responsibility of the buyer, as Gaia’s Roots LLC has no control over them. For questions regarding potential fees, we are happy to consult with our customs agent for clarity.
- Option 1: Direct Payment
Your customs broker will contact the recipient directly with a payment link for all customs duties and taxes. Once paid, the items will be released and shipped to their final destination.
- Option 2: Handled by Gaia’s Roots (U.S. Customs Only)
We can manage the U.S. customs process for you, acting as your primary point of contact. We'll provide an estimated landing cost and collect these estimated duties at the time of purchase to ensure a seamless clearance process and prevent delivery delays. Please note that if tariffs increase due to external market fluctuations, the recipient will be responsible for any additional fees required for customs clearance.
INTERNATIONAL BUYERS (OUTSIDE OF U.S.)
- We ship our products internationally, however, the buyer is responsible for all customs duties, local taxes, and additional fees associated with their country's importation protocols. We do not manage customs clearance processes outside of the U.S.
SHIPPING
- For international shipments, we use proven freight forwarders such as TNT, DHL or UPS. In order to handle the journey and protect our products from potential damage, we make sure that they are packed sufficiently.
- Please note that shipping estimates for large and bulky products are indicative only. For an accurate shipping calculation and additional assistance, please contact info@gaiasroots.shop.
- Shipping to Russia, Belarus, and Iran is not available.
INTERNATIONAL BUYERS (OUTSIDE OF U.S.)
- We ship our products internationally, however, the buyer is responsible for all customs duties, local taxes, and additional fees associated with their country's importation protocols. We do not manage customs clearance processes outside of the U.S.
- International buyers are also responsible for arranging their own white-glove delivery services and acquiring warehouse storage if necessary.
RETURNS & EXCHANGES
- It is not possible to return made-to-order products, that are produced according to your specific choices of material, fabric, wood and color.
- You may change your mind within 14 days of receiving your items. You have to notify us before the 14 days if you want to return your order. Please contact us at: info@gaiasroots.shop.
- After you have received the items you ordered, you may carefully examine and try the items within the period of 14 days, but only in a manner as you would if you examined the products in our store or any other offline reseller. If the items or packing have been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused. When we have received the items, we will notify you if there is any loss of value of the product and if your refund will be lower than the price paid.
- If we accept your return order as valid and the product can be re-sold as new, you will be entitled to receive an exchange or a refund, which will not include the expenses on back and forth logistics. The refund will be paid back within 14 days of receiving the notification of your wish to return the order. However the refund will not be paid before we have received the items at our warehouse.
Return shipping
- The shipping costs for returning of the order must covered by your side, and must also be arranged by yourself. We are also not responsible for any international customs fees including taxes and duties that may apply during the return shipping.
- The items you want to return are your responsibility until they reach our warehouse. We cannot take responsibility for items damaged or lost in the return transit. Please make sure you pack the return safely to prevent any damage to the products or boxes, as this will affect the value of the product, and thus our possibility to resell the item. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.
How to return
1. Notify by email on: info@gaiasroots.shop within 14 days after receiving your order that you want to return something
2. You will be provided with the retun shipping instructions
3. Send your item(s) in the original packaging back to us within 14 days from your notification
4. The return shipping cost and any applicable customs fees must be covered by your side
5. You will be refunded the agreed amount within 14 days after we receive the items at our warehouse
6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items
TERMS OF SERVICES & POLICIES
BEHIND THE BRAND
NOOM
NOOM is a prominent design brand hailing from Ukraine, uniquely situated at the crossroads of art and craftsmanship. Fueled by a passion for exploring new materials, finishes, and techniques, NOOM creates striking furniture, lighting, mirrors, and décor for both private and commercial spaces, including innovative collectible design pieces. Striking a harmonious balance between expression and functionality, NOOM embodies the convergence of design and art.
