HELLO LOW CHAIR

• Designer: Denys Sokolov
• Lead Time: 8 Weeks
• Materials: wood, plywood, foam rubber, injection-molded soft foam, metal, textile
• Dimensions: H 73 cm x W 78 cm x D 85 cm| Seat H 43 cm
• Weight: 20 Kg
• Organic Form Inspiration: Features soft, round, and organic shapes
• Exceptional Comfort: Deep, supremely comfortable seat and supportive backrest
• Playful Sophistication: Unique blend of design and elegance
• Statement Piece: Stands as a true work of art and potential collector's item
• Versatile Application: Ideal for luxury residential and high-end commercial projects
• High-End Craftsmanship: Meticulously crafted for lasting quality

• For international shipments, we use proven freight forwarders such as TNT, DHL or UPS. In order to handle the journey and protect our products from potential damage, we make sure that they are packed sufficiently.

• Our prices don't include shipping costs. They will be added to your order during checkout. Please note that shipping estimates for large and bulky products are indicative only. For an accurate shipping calculation and additional assistance, please contact info@gaiasroots.shop

• Shipping to Russia, Belarus, and Iran is not available.

• When products are imported into the U.S., they are subject to customs clearance, which may include duties and tariffs. A customs broker typically contacts the recipient directly to facilitate payment, allowing the shipment to be released and continue to its final destination. This standard process applies to all products manufactured outside of the U.S.

• Please be aware that customs duties, local taxes, and additional fees may apply based on your country's regulations. These charges are the responsibility of the buyer, as Gaia’s Roots LLC has no control over them. For questions regarding potential fees, we are happy to consult with our customs agent for clarity.

• Option 1: Direct Payment
  Your customs broker will contact the recipient directly with a payment link for all customs duties and taxes. Once paid, the items will be released and shipped to their final destination.

• Option 2: Handled by Gaia’s Roots
  We can manage the customs process for you and act as your primary point of contact. We will provide an estimated landing cost, and we will collect these estimated duties at the time of purchase to ensure a seamless clearance process and avoid delivery delays. Please note that if tariffs increase due to external market fluctuations, the recipient will be responsible for any additional fees required for customs clearance.
  

• We only manage U.S customs

• It is not possible to return made-to-order products that are produced according to your specific choices of material, fabric, wood, and color.

• You may change your mind within 14 days of receiving your items. You must notify us within 14 days if you wish to return your order. Please contact us at: info@gaiasroots.shop

• After you have received the items you ordered, you may carefully examine and try the items within the period of 14 days, but only in a manner as you would if you examined the products in our store or any other offline reseller. If the items or packing have been used in excess of what is normal to examine them, you will be held liable for the decrease in value of the items the use has caused. When we have received the items, we will notify you if there is any loss of value of the product and if your refund will be lower than the price paid.

• If we accept your return order as valid and the product can be resold as new, you will be entitled to receive an exchange or a refund, which will not include the expenses of back-and-forth logistics. The refund will be paid back within 14 days of receiving the notification of your wish to return the order. However, the refund will not be paid before we have received the items at our warehouse. 

• The shipping costs for returning the order must be covered by your side, and must also be arranged by yourself. We are also not responsible for any international customs fees, including taxes and duties that may apply during the return shipping.

• The items you want to return are your responsibility until they reach our warehouse. We cannot take responsibility for items damaged or lost in the return transit. Please make sure you pack the return safely to prevent any damage to the products or boxes, as this will affect the value of the product, and thus our ability to resell the item. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.
  
  How to Return

1. Notify by email at info@gaiasroots.shop within 14 days after receiving your order that you want to return something
2. You will be provided with the return shipping instructions
3. Send your item(s) in the original packaging back to us within 14 days from your notification
4. The return shipping cost and any applicable customs fees must be covered by your side
5. You will be refunded the agreed amount within 14 days after we receive the items at our warehouse
6. If the items are not received in their original packaging and in the same condition as you received them, a deduction can be made in your refund similar to the decrease in the value of the items.

• As part of our delivery policy, we ask that you inspect all delivered items for damage. Should any damage occur during transportation, please report it within 48 hours of delivery. We request that you follow the protocol below to ensure a smooth claim process:

1. Take photos of the damaged goods while they are still in their original packaging or during the unpacking process. Our shipping partners require clear evidence of the damage. Please include close-ups of the damage, a full view of the item showing the damage, and any relevant details.
2. Keep the damaged goods in their original packaging to prevent further damage.
3. Send all photos and observations regarding the exterior and interior packaging conditions and the condition of the goods to info@gaiasroots.shop within the 48-hour time frame.

• We will use the information provided to file a claim with our shipping partner. Thank you for your cooperation.

• Terms of Service
• Shipping Policy
• Refund Policy
• Privacy Policy