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INFORMATION
PRODUCT DETAILS
SHIPPING & DELIVERY
- Formaminima creations are exclusively made to order, rigorously handcrafted and hand-finished in Italy. Please refer to each product page for manufacturing time and shipping. We team up with the best international couriers in order to keep our promise.
- For accurate shipping costs, please include your shipping address when enquiring about a product.
- All our products shipped internationally are fully insured and require crating.
CUSTOM DUTIES & TAXES
- When products are imported into the U.S., they are subject to customs clearance, which may include duties and tariffs. A customs broker typically contacts the recipient directly to facilitate payment, allowing the shipment to be released and continue to its final destination. This standard process applies to all products manufactured outside of the U.S.
- Please be aware that customs duties, local taxes, and additional fees may apply based on your country's regulations. These charges are the responsibility of the buyer, as Gaia’s Roots LLC has no control over them. For questions regarding potential fees, we are happy to consult with our customs agent for clarity.
- Option 1: Direct Payment
Your customs broker will contact the recipient directly with a payment link for all customs duties and taxes. Once paid, the items will be released and shipped to their final destination.
- Option 2: Handled by Gaia’s Roots
We can manage the customs process for you and act as your primary point of contact. We will provide an estimated landing cost, and we will collect these estimated duties at the time of purchase to ensure a seamless clearance process and avoid delivery delays. Please note that if tariffs increase due to external market fluctuations, the recipient will be responsible for any additional fees required for customs clearance.
- We only manage U.S customs
RETURNS & EXCHANGES
- If you change your mind about your purchase, you can safely return it within 14 days of the item being delivered to you. We do not charge any restocking fees. The return process is straightforward: just contact our team, and they will guide and assist you step by step. Once the return process has been explained, you will have to contact the courier to schedule the pickup of the merchandise you are returning.
- Please remember that we can not accept returns on products that have been customized especially for you. You can ship the product back in its original packaging, with a courier of your choice. The return shipping and import duties back to Italy (if any) will be sustained by the customer, as well as shipping insurance.
- Once the products reach our warehouse and are confirmed to be in the same state they were initially shipped, we will issue a refund to your original payment method within 10 business days.
DAMAGES
- As part of our delivery policy, we ask that you inspect all delivered items for damage. Should any damage occur during transportation, please report it within 48 hours of delivery. We request that you follow the protocol below to ensure a smooth claim process:
- Take photos of the damaged goods while they are still in their original packaging or during the unpacking process. Our shipping partners require clear evidence of the damage. Please include close-ups of the damage, a full view of the item showing the damage, and any relevant details.
- Keep the damaged goods in their original packaging to prevent further damage.
- Send all photos and observations regarding the exterior and interior packaging conditions and the condition of the goods to info@gaiasroots.shop within the 48-hour time frame.
- We will use the information provided to file a claim with our shipping partner. Thank you for your cooperation.
TERMS OF SERVICE & POLICIES
BEHIND THE BRAND
FORMAMINIMA
FORMANIMINA boldly carves its niche in the Italian design landscape, dedicated to redefining excellence and precision in traditional craftsmanship through meticulous research and collaboration with carefully selected local artisans. Their journey begins with a deep exploration of tradition, artisan mastery, and the enchanting process of creation that embodies the finest Italian craftsmanship, marked by charm, care, and perseverance. Each Formaminima piece is crafted in the very regions where this invaluable know-how has been passed down and cherished for generations, exclusively in Italy.
