REQUEST A SHIPPING QUOTE
To request a shipping quote for this item, please fill out the form below or email us directly at info@gaiasroots.shop.
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INFORMATION
PRODUCT DETAILS
SHIPPING & DELIVERY
- InsidherLand adopts stricter packaging and inspection measures prior to dispatch to ensure that under normal conditions of transport, products do not suffer damage
- Titles passes to customer at the moment the products are picked up by the carrier in Portugal, which means that the goods travel at customer risk.
- Upon receipt of the goods the Customer must check the package conditions and report to Carrier's all visible damage. In this case the package should be opened in the presence of carrier ́s
representative.
CUSTOM DUTIES & TAXES
- When products are imported into the U.S., they are subject to customs clearance, which may include duties and tariffs. A customs broker typically contacts the recipient directly to facilitate payment, allowing the shipment to be released and continue to its final destination. This standard process applies to all products manufactured outside of the U.S.
- Please be aware that customs duties, local taxes, and additional fees may apply based on your country's regulations. These charges are the responsibility of the buyer, as Gaia’s Roots LLC has no control over them. For questions regarding potential fees, we are happy to consult with our customs agent for clarity.
- Option 1: Direct Payment
Your customs broker will contact the recipient directly with a payment link for all customs duties and taxes. Once paid, the items will be released and shipped to their final destination.
- Option 2: Handled by Gaia’s Roots
We can manage the customs process for you and act as your primary point of contact. We will provide an estimated landing cost, and we will collect these estimated duties at the time of purchase to ensure a seamless clearance process and avoid delivery delays. Please note that if tariffs increase due to external market fluctuations, the recipient will be responsible for any additional fees required for customs clearance.
- We only manage U.S customs
RETURNS & EXCHANGES
- The return of any piece can only be made after InsidherLand's written permission, using the original packaging and with the instructions received in the meantime.
DAMAGES
- As part of our delivery policy, we ask that you inspect all delivered items for damage. Should any damage occur during transportation, please report it within 48 hours of delivery. We request that you follow the protocol below to ensure a smooth claim process:
- Take photos of the damaged goods while they are still in their original packaging or during the unpacking process. Our shipping partners require clear evidence of the damage. Please include close-ups of the damage, a full view of the item showing the damage, and any relevant details.
- Keep the damaged goods in their original packaging to prevent further damage.
- Send all photos and observations regarding the exterior and interior packaging conditions and the condition of the goods to info@gaiasroots.shop within the 48-hour time frame.
- We will use the information provided to file a claim with our shipping partner. Thank you for your cooperation.
TERMS OF SERVICE & POLICIES
BEHIND THE BRAND
INSIDHERLAND
Founded by architect Joana Santos Barbosa in 2012, INSIDHERLAND is a prestigious Portuguese brand known for its exclusive design. Each piece of contemporary luxury furniture, lighting, upholstery, and accessories is infused with the creator's personal memories and celebrated for its innovative and soulful designs. Joana draws inspiration from her travels around the globe to cultivate her unique vision of a Land that transforms her perceptions into artistic objects. Leveraging traditional craftsmanship, each creation is meticulously crafted by skilled Portuguese artisans and jewelers, who expertly shape noble materials and perfect every detail with elegance.
