PORTAL PEDESTAL

• Designer: Paloma Editions
• Lead Time: 6- 8 weeks
• Materials: Navona Travertine
• Dimensions: H 100cm x Ø 30cm
• Hand carved from a single block of stone with an internal weight reduction technique
• The Travertine and Marble features a honed finish while the Onyx features a polished finish
• All edges are smoothed over with a 2MM chamfer
• Handmade Italian Pedestal: Crafted with meticulous care by artisans in Italy
• Luxury Stone Display Stand: Perfect for showcasing sculptures, vases, or decor
• Minimalist Stone Pedestal: A study in pure, clean architectural forms
• Bespoke Italian Furniture: A unique, handcrafted piece for high-end homes
• Artisanal Stone Pedestal: Combines traditional craftsmanship with elegant design
• Elegant Entryway Vide-Poche: Functional and beautiful for organizing essentials

• When products are imported into the U.S., they are subject to customs clearance, which may include duties and additional import fees. A customs broker typically contacts the recipient directly to facilitate payment, allowing the shipment to be released and continue to its final destination. This standard process applies to all products manufactured outside of the U.S.

• Please be aware that customs duties, local taxes, and additional fees may apply based on your country's regulations. These charges are the responsibility of the buyer, as Gaia’s Roots LLC has no control over them. For questions regarding potential fees, we are happy to consult with our customs agent for clarity.

• Option 1: Direct Payment
  Your customs broker will contact the recipient directly with a payment link for all customs duties and taxes. Once paid, the items will be released and shipped to their final destination.
  

• Option 2: Handled by Gaia’s Roots (U.S. Customs Only)
  We can manage the U.S. customs process for you, acting as your primary point of contact. We'll provide an estimated landing cost and collect these estimated duties at the time of purchase to ensure a seamless clearance process and prevent delivery delays. Please note that if tariffs increase due to external market fluctuations, the recipient will be responsible for any additional fees required for customs clearance.
  

INTERNATIONAL BUYERS (OUTSIDE OF U.S.)

• We ship our products internationally, however, the buyer is responsible for all customs duties, local taxes, and additional fees associated with their country's importation protocols. We do not manage customs clearance processes outside of the U.S.

• Paloma Editions arranges for the global shipment of Products using a network of freight and logistics partners. Delivery methods and service levels are determined based on the delivery option selected by the Client, the destination address, the characteristics of the item, and any relevant handling requirements. All delivery quotes are confirmed prior to dispatch, and must be fully paid by the Client prior to dispatch. Shipping and delivery quotes are valid for 7 calendar days from issue.
  
  
• Any shipments returned to us, the manufacturer, or the carrier’s local depot, and/or storage costs incurred as a result of the Client’s delay or failure to accept delivery will require the Client to pay all additional costs incurred.
  
  
• Production lead time is 6-8 weeks, our shipping lead time varies depending on the final destination and the type of shipping you choose. We offer 4 shipping services. Our Sea freight lead time is typically 30-58 days while our Air Freight lead time is 10-20 days.
  
• Standard Air Freight Delivery - Our standard air freight door to door, curbside delivery. This includes delivery to the shipping address at street level but does not include internal placement or unpacking. It is the client’s responsibility to move the piece indoors and arrange for installation as required.

• White Glove Air Freight Delivery - Available for all items, our white glove air freight delivery service includes the installation, unpacking, rubbish removal and placement in the room of your choice. The delivery team is trained to handle each piece with precision and care, ensuring a seamless and professional experience.

• Standard Sea Freight Delivery - We also offer a standard sea freight delivery, which can be more economical for large orders. This includes delivery to the shipping address at street level but does not include internal placement or unpacking. It is the client’s responsibility to move the piece indoors and arrange for installation as required. 

• White Glove Sea Freight Delivery - Our sea freight option with White Glove installation. This service includes the installation, unpacking, rubbish removal and placement in the room of your choice. The delivery team is trained to handle each piece with precision and care, ensuring a seamless and professional experience.

• Suitability of Installation Site. Before delivery or installation, you must verify that the intended floor, wall, sub-structure, and access route can safely support the full static and dynamic load of the Heavy Product, taking into account any point-load concentrations and movement during placement.

• You assume all risks arising from improper handling, inadequate structural support, or non-compliant installation of a Heavy Product.
  
  
  INTERNATIONAL BUYERS (OUTSIDE OF U.S.)

• We ship our products internationally, however, the buyer is responsible for all customs duties, local taxes, and additional fees associated with their country's importation protocols. We do not manage customs clearance processes outside of the U.S.

• International buyers are also responsible for arranging their own white-glove delivery services and acquiring warehouse storage if necessary.

• All products offered by Marbera are unique pieces, made to order or crafted according to each customer’s specifications. As such, no returns or exchanges are accepted, except in cases of clear defect or error attributable to Marbera.

• In accordance with Article L221-28 of the French Consumer Code and international e-commerce standards, the right of withdrawal does not apply to orders for customized or made-to-order products.
  
  

• As part of our delivery policy, we ask that you inspect all delivered items for damage. Should any damage occur during transportation, please report it within 48 hours of delivery. We request that you follow the protocol below to ensure a smooth claim process:

1. Take photos of the damaged goods while they are still in their original packaging or during the unpacking process. Our shipping partners require clear evidence of the damage. Please include close-ups of the damage, a full view of the item showing the damage, and any relevant details.
   
2. Keep the damaged goods in their original packaging to prevent further damage.
   
3. Send all photos and observations regarding the exterior and interior packaging conditions and the condition of the goods to info@gaiasroots.shop within the 48-hour time frame.

• We will use the information provided to file a claim with our shipping partner. Thank you for your cooperation.

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